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Terms & Conditions

  1. General

Your use of our site constitutes your agreement to follow and be bound by the following terms and conditions, which together with our privacy policy govern Glamour Limited's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use this website. 

The contents of this website are for your information and use, Glamour Limited reserves the right to update or modify these terms and conditions at any time without prior notice. Our terms and conditions should be reviewed whenever you use this website. 

  1. Cookies

Our website uses cookies. By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our privacy policy / cookies policy, which allow us to use the data you provide to us. 

  1. Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. 

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of or is linked to any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. 

You must not conduct any systematic or automated data collection activities including, without limitation, scraping, data mining, data extraction and data harvesting on or in relation to our website without our express written consent. 

You must not use our website to transmit or send unsolicited commercial communications. 

You must not use our website for any purposes related to marketing without our express written consent. 

Glamour do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is expressly prohibited. 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. 

  1. Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date. 

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). 

  1. Terms of sale

By placing an order with Glamour Ltd you are offering to purchase a product subject to the following terms and conditions. 

When placing an order you are taking responsibility that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. 

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

  1. Not conformity of terms of use

If you breach Glamour’s terms of use in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website and blocking computers using your IP address from accessing the website. 

  1. Variation

Glamour may revise these terms of use from time to time. Revised terms of use will apply to the use of our website from the date of publication of the revised terms of use on our website. 

  1. Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent. 

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use. 

  1. Exclusion of third-partyrights

Glamour’s terms of use are for the benefit of both you and the company and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party. 

  1. Law and jurisdiction

These terms of use will be governed in conjunction with English law, any and all disputes relating to these terms of use will be subject to the jurisdiction of the courts of England and Wales.  

  1. Our contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. 

A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. 

  1. Pricing, Availability & Promotions

All orders are subject to availability and confirmation of the order price. 

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. 

All prices are inclusive of VAT. Delivery costs may be charged dependant on the location of the delivery address specified. 

Any promotional codes are subject to strict terms and conditions of use which can be requested. Only one promotional code can be used at any one time.

  1. Payment

We accept payment from Visa, Visa Electron, Mastercard, Maestro, Switch, Delta and Solo and PayPal, we regret we do not accept American Express. 

On receipt of your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. 

  1. Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

  1. Delivery

If you have chosen to purchase a Glamour Mirrors product, you will be provided with the option to have complimentary Express Delivery to a UK mainland address provided the order is placed before 4pm Monday to Thursday, 3pm Friday. If an order is placed after 3pm on Friday or over the weekend your order will dispatch on Monday.

For delivery destinations outside of the UK, please contact a member of our customer service team for assistance. Please note that Glamour will not be responsible for any import duties incurred on international orders. 

Any orders placed over the weekend or on a Bank Holiday will be processed the next working day. 

Glamour shall not be liable to the Customer or be deemed to be in breach of contract by reason failure to perform any of the Company's obligations. In relation to the Goods, if the delay or failure was due to any cause beyond the Company's reasonable control. 

Orders placed over the weekend or on a Bank Holiday will be processed the next working day. 

Failed deliveries will be reattempted the next working day. After the third attempt the product will be returned to back to us, you will be liable for additional delivery charges if the order has to be resent out again.

Glamour will be liable to compensate for cases of late deliveries.  

Please note: Glamour advise that you do not hire a professional to install your goods until they have arrived and been inspected for damage. 

  1. Day of delivery

You will receive a direct link from our courier once your item has been dispatched from our warehouse. On the day of delivery your tracking number will become active where you will be able to see where your order is throughout the day. If you are not going to be in when the delivery takes place our courier will try and leave a card advising you that: 

1) The item has been returned to the local deport where you need to call to arrange a re-delivery 

2) The item has been taken to the local depot for collection 

3) The item has been signed for by a neighbour 

Glamour accept no liability for instances of missing items when signed for by neighbours, please ensure you only select a date for delivery if you know you will be in to avoid any inconvenience or select from one of our premium delivery services to ensure the items arrives at a time that is suitable for you. 

  1. Ordering

By placing an order with Glamour Ltd, you are confirming that the details you have submitted are correct and accurate and that you are the authorised user of the debit or credit card used to place to order. If payment has been made through a PayPal account, you are confirming that you are the authorised user of that account. 

Once an order has been placed you be sent an order acknowledgement via email confirming that you order has been received. A subsequent e-mail will be sent confirming the dispatch of the goods. 

A contract is only formed once the dispatch confirmation email has been sent. For multiple goods, only the items listed on the dispatch confirmation e-mail will form the contract. 

If an incorrect delivery address was specified when the order was placed, Glamour Ltd will not be liable if the item fails to reach the correct address. No refunds will be given. 

If an error in the price, description or availability of any goods you have ordered has been found we will inform you without delay. You will be given the option of re-confirming your order taking into account the error or cancelling your order. You will be refunded in full for a cancelled order. 

  1. Faulty & Damaged Policy

30-Day Notification Window 

You have 30 days from taking ownership of a product (the date it was delivered to you) to claim a refund if the product is faulty or damaged.

Items should be checked immediately upon receipt irrespective of your planned installation date.

We will arrange for a replacement product or specific part to be sent as soon as possible once the damage, defect or missing component has been reported. We will require a clear photograph of the damage or defect prior to dispatch to support your claim.

You can only start a faulty or damage product process online at https://returns.glamourmirrors.co.uk/

Once you have completed our online returns process, we will arrange for a replacement item/part to be sent to you as soon as possible and will contact you using the details provided to confirm what has been arranged.

Transit damage exchange – replace with the exact same item

Your order should be checked immediately upon receipt irrespective of your planned installation date. If your order arrives damaged, you can start an exchange process online at: https://returns.glamourmirrors.co.uk/

We will arrange for a replacement product or specific part to be sent as soon as possible once the damage or defect has been reported and we will advise you of what to do with the damaged product, we may need that item to be returned to us and we will provide you with a returns label.

After the 30-Day Notification Window

If you're outside the 30 day right to reject, we have the opportunity to repair or replace any faulty goods which are of unsatisfactory quality, unfit for purpose or not as described. Tell us wherever you'd prefer a repair, or a replacement and we will review the matter in detail.

You won't be able to create a returns label using our Returns Process - you'll need to Contact Us.

12 Month Standard Guarantee

All our products come with a 12 month guarantee as standard.

Excludes the following:

  • Any defect that may arise from fair wear and tear
  • Wilful damage
  • Negligence
  • Failure to follow the Company's instructions
  • Modification of the goods
  • Failure because of poor cleaning and/or maintenance

We will only accept claims for items that are proven to be a result of deterioration through no fault of the customer. You will be required to provide photographic evidence and provide details of ventilation and cleaning products used.

We will endeavour to identify which component(s) need replacing and if available in stock we will send the replacement(s) free of charge delivery.

If we are unable to determine the fault of the Customer's item, we will arrange for the item to be collected for inspection by our technical team. At our discretion we may offer the Customer a replacement product at this time, or alternatively it will be fully repaired and fully tested and returned to the Customer.

12 Month Standard Guarantee - Start date

Your guarantee applies from the date of your delivery, you must retain your invoice, order confirmation or guarantee certificate as proof of purchase and provide us you’re your warranty duration length. 

Installation costs

We recommend that a fully qualified electrician fits all electrical or electronic parts however, any incurred costs will be at the Customers' expense.

The installation of the product and the fitting of any replacement parts by a non-qualified person are totally at the Customer's discretion and we are not liable for person injuries caused as a result.

We are not liable for any costs incurred in removing a faulty item or reinstalling a repaired or replaced item.

The above warranty is given for the benefit of the original purchasing customer only and is not transferable or assignable by the customer to any third party.

You won't be able to create a returns label using our Returns Process - you'll need to contact our customer service team via Live Chat or via email.

  1. Right to Cancel and Change of Mind

You have 14 days from receiving your goods to decide if you wish to keep your order. Where you have ordered more than one item the 14 days runs from the last item being delivered.

If you change your mind before delivery of the item(s), please contact us. Depending on whether your order has been processed will determine if your order can be cancelled before it is dispatched.

You have the right to cancel at any time from the moment you place your online order up to 14 days from the day you receive your goods. This is sometimes referred to as a ‘cooling-off period’.

You then have a further 14 days from the date you started the returns process to return the goods. If the goods are sent after the 14 days return window, we will not accept the returns request and we will not be able to issue a refund.

You can only start a change of mind process online at: https://returns.glamourmirrors.co.uk/

Statutory Rights

Return period

14 days

Refund of costs of sending the item back to us if defective, damaged, or incorrect item?

Yes

Refund of costs of sending the item back to us if cancellation/change or mind?

No

 

Do I have to pay to return unwanted goods?

You must cover the delivery cost for returning unwanted goods, we recommend you get proof of postage when doing so. You won’t get your express/dedicated day delivery cost refunded when you return an unwanted good that arrived on time, as this part of the service was performed by us.

In order to qualify for a refund, we ask that all items be returned unused and in a good re-sellable condition, including the original packaging the item was delivered in good condition, fixings and documentation enclosed. And you must attach the returns form to the box and make sure you do not write on the box.

When you are in possession of the goods, you are under the duty to retain them and take reasonable care of them. Until the item is received back at our warehouse and in good condition including packaging, the goods remain your responsibility. If you are returning a product at your cost/method and these arrive damaged in transit on return to us, you will not qualify for a refund.

Refund exemptions

Check the product suits your requirements before you install it as once your product is installed; we cannot give you a refund. 

We are not liable for any damage or loss of your item during the return transit. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

It is important to follow the online instructions for a returned item and that your RMA is clearly marked on the label. If you return an item without the correct information clearly marked, the delivery may be refused. 

  1. When will I get a refund?

We aim to refund all order within 5-7 working days of returning your order. After we receive and process your return, it may take up to 5-7 business days for your refund to display on your payment card statement and will be issued back to the original payment method.

  1. 5 Year Guarantee Policy  

Once you've completed your order, all you have to do to activate your free 5-year guarantee at www.glamour.co.uk/warranty

Please note that 5-year guarantee starts from the order date.

 

Complete the online form and submit to activate the cover. You will have 30 days to complete the form. We'll confirm your cover by email, giving you all your details should you ever need to contact us during the guarantee period.

Please note: you will be unable to complete the form once the initial 30 days has passed and your ability to claim additional cover is avoid.

The 5 Year Guarantee covers:

  • Hollywood Mirror parts only guarantee covers:
  • LED bulb covers
  • LED PCB bulb light component
  • Power supplies
  • Factory seconds products will carry 12-month parts only warranty.
  • Mirrored glass is covered for 24-months against mirror deterioration excluding accidental damage.
  • Surface corrosion is covered for 24-months from the date of invoice on mild steel products.

What doesn’t the 5 Year Guarantee cover?

The above warranty shall not apply in respect of: 

  • any defect arising from fair wear and tear, wilful damage; negligence; failure to follow the Company's instructions (whether oral or in writing); alteration or modification of the goods; premature failure caused by poor cleaning and/or maintenance; damage caused during return transit to the Company; incorrect repair of the Goods.
  • of electrical or electronic components: damage caused by exposure to high voltages; static damage; damage caused by mishandling components; repairs made by an unqualified person.
  • goods which have been continued to be used by the Customer after any failure or defects of the Goods first became apparent
  • any failure or defect of the Goods which was apparent upon receipt of by the Customer
  • any direct or indirect consequential liability, (whether for loss of profit, goodwill, business revenue or otherwise) loss, injury or damage (other than death or personal injury) arising through any such failure or defect.

We will endeavour to identify which component(s) need replacing and if available in stock we will send the replacement(s) free of charge delivery.

If we are unable to determine the fault of your item, we will arrange for the item to be collected for inspection.

  1. Installation costs

We recommend that a fully qualified electrician fits all electrical or electronic parts however, any incurred costs will be at the Customers' expense.

The installation of the product and the fitting of any replacement parts by a non-qualified person are totally at the Customer's discretion and we are not liable for person injuries caused as a result 

We are not liable for any costs incurred in removing a faulty item or reinstalling a repaired or replaced item.

The above warranty is given for the benefit of the original purchasing customer only and is not transferable or assignable by the customer to any third party.

  1. Guarantee Claims

In the event that you need to make a claim under your 5 Year Guarantee you will be required to complete the following link: www.glamour.co.uk/warranty, once completed one of our team will assess weather the fault be covered under the guarantee and approve accordingly. Once authorised you will receive an email with instructions on how the item will be returned to us and then advise when the spare part/ full replacement will be delivered. 

Please be aware that you will be asked to provide your guarantee certificate should you make a claim outside side of your first 12 months. Should this certificate not be provided we will be unable to assist you.

  1. Obligations

If you are in possession of the item in question it is your sole responsibility to take reasonable care of it. 

The goods must be sent back to us in a re-saleable condition at your own cost (unless we delivered the item to you in error or the item is damaged or faulty) as soon as possible once you have cancelled the contract. 

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. 

  1.  Partial refunds

If the item you’re exchanging to is lesser to what you originally paid, Glamour Mirrors will refund the difference back to your original payment method. 

In the event that the item you’re exchanging to is of a greater amount than what you originally paid we will require you to make an additional payment with our sales team before the item can be dispatched.

  1. Fraud policy

To protect our customers all orders placed through our website are screened and security checked for fraud. We advise you to include a valid telephone number and email address with your order so that we can contact you if we need you to confirm its authenticity. All checks are made for the security and safe shopping of our customers. We may ask you to confirm certain elements of your order which may include the billing or delivery address. Although it is rare that it would be necessary for us to cancel an order, we reserve the right to refuse any orders from a customer where the following situations are applicable: 

Incorrect credit/debit card number, expiration date or security code. 

Incorrect billing information (billing information you provide is different from information your credit card company/ bank has on record). 

We may cancel any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. If we are unable to contact you, via the telephone number or email address you provided with your order within 3 days we reserve the right to cancel your order. (In this circumstance a full refund will be actioned to the original payment method). 

We reserve the right to request additional proof of billing information. 

The sale of your order will appear on your credit card/ bank statement as ‘GlamourMirrors’.

  1. Complaints

We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints in writing to the following address for the attention of the Customer Service Manager. 

 

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